WhatsApp Automation on the Official Business API
WhatsApp is where Indian customers actually reply, and it is also where most businesses lose track of them. AbhiKai puts every WhatsApp enquiry into one shared team inbox, replies automatically while staying inside Meta's rules, and keeps your number healthy by running on the official WhatsApp Business Platform.
- Official Business Platform
- One inbox for the whole team
- Click-to-WhatsApp ads supported
Being built right now. AI-Powered Lead Management is already live, so you can start today — we switch this on for your account the day it ships.
Every WhatsApp lead in one inbox
Not on one person's phone, and not lost the week they go on leave.
Click-to-WhatsApp ads
Run Meta ads that open a chat instead of a form. Every conversation becomes a lead with the ad it came from attached.
- Ad and campaign tracked per chat
- Lead created automatically
- Works for Instagram too
QR codes, links and website chat
Put a WhatsApp QR on your shop, your bill or your visiting card, and a chat button on your site — all of it lands in the same place.
- Printable QR codes
- Short links per source
- Website chat widget
A real shared inbox
Assign chats to reps, see who is already typing, add internal notes the customer cannot see, and never send two replies to one person.
- Assign and reassign chats
- Private internal notes
- Collision warnings
Approved templates, sent for you
The messages WhatsApp lets you send first — written once, then triggered automatically.
A template library that stays approved
Welcome, quote sent, appointment reminder, payment due, feedback request — worded to pass review and reused with variables.
- Ready-made template set
- Name, date and amount variables
- Approval status tracked
Delivery you can see
Sent, delivered, read or failed for every message and every campaign, with automatic retries on soft failures.
- Per-message status
- Failure reasons in plain English
- Automatic retry
Triggered by what happens
Lead assigned, appointment booked, deal won, payment due — each event fires its own message without anyone clicking send.
- Event-based sending
- Delay and business-hour rules
- Skipped if a human already replied
Automation that respects the rules
WhatsApp is strict, and getting your number restricted is expensive. This is built to stay inside the lines.
The 24-hour window, handled
AbhiKai knows when you may send a free-form reply and when a template is required, and picks the right one for you.
- Window tracked per chat
- Automatic switch to template
- No blocked-message surprises
Opt-in and opt-out, properly
Consent is recorded with its source, STOP is honoured immediately and permanently, and opted-out numbers are excluded everywhere.
- Consent stored with source
- Instant, permanent opt-out
- Excluded from every campaign
Away replies and business hours
After hours, on a holiday, or during a rush — decide what gets said instead of leaving people on seen.
- Business-hours greetings
- Holiday and festival messages
- Callback promise with a time
Broadcast without getting blocked
Reaching five thousand customers is easy. Doing it without wrecking your quality rating is the skill.
Segments, not blasts
Send to bought in the last six months, or enquired but never visited, or came from the Pune campaign — people who want to hear it.
- Filter by behaviour and source
- Exclude recent recipients
- Preview the exact audience
Paced, scheduled sending
Messages go out at a sensible rate at a sensible hour, not ten thousand at 2 am — which is exactly what triggers a review.
- Rate-paced delivery
- Scheduled by local time
- Pause mid-campaign
Quality rating watch
Your WhatsApp quality rating and messaging limits sit on screen, with a warning before you do something that hurts them.
- Live quality rating
- Limit and tier tracking
- Pre-send risk warnings
How you will set it up
Most of the work is a one-time verification, and we do that part with you.
- 1
Verify your number
We walk you through business verification on the official WhatsApp Business Platform and connect your number.
- 2
Set up your templates
Start from the ready-made set, edit the wording so it sounds like you, and submit for approval.
- 3
Point your ads and QR codes at it
Switch your Meta ads to click-to-WhatsApp and put your QR code where customers can actually see it.
- 4
Turn on the automations
Choose which event sends which message, set your business hours, and let it run.
What you get out of it
WhatsApp stops being a personal chat app and starts being a channel you can measure.
- No enquiry sits unread on somebody's personal phone
- Your chats survive resignations and lost handsets
- Customers get a reply at 11 pm without anyone working at 11 pm
- Click-to-WhatsApp ads become measurable instead of a black hole
- Reminders cut no-shows without a single manual message
- Your number stays healthy because the rules are enforced for you
- You can message five thousand old customers at a festival without fear
- Every conversation is searchable months later
WhatsApp questions
Do I need a new phone number?
You can move your existing business number, but once it is on the official Business Platform it can no longer be used in the normal WhatsApp or WhatsApp Business app — every chat happens inside AbhiKai. Many businesses keep the counter number on the app and put a second number on AbhiKai for ads and campaigns.
Will my number get banned?
The real risk comes from unofficial tools and from messaging people who never asked to hear from you. AbhiKai uses the official API and enforces consent, pacing and the 24-hour window, and puts your quality rating on screen so you see a problem while it is still small.
Is there a per-message cost?
Meta charges its own conversation rates for business-initiated template messages, and those are passed through at cost. Replies inside a customer-initiated 24-hour window are free. Your AbhiKai plan is separate from that.
Can two people reply from the same number?
Yes, and that is much of the point. Chats can be assigned, everyone sees the same history, and collision warnings stop two reps answering the same customer at once.
Does this work with my Meta ads?
Yes. Click-to-WhatsApp ads open a chat directly, and AbhiKai records which ad and campaign each conversation came from, so you can finally see cost per real conversation instead of cost per click.
When will this be available?
It ships alongside the AI sales agent, because the two are far more useful together. Ask for early access to be in the first group.
More than lead management
Browse all services- Coming soon
Customer Management
One record per customer with the full history, plus AI reminders for renewals, service and win-backs.
- Grows out of the leads you close
- Renewals never missed
- Every file in one place
- Coming soon
Employee Management
Attendance, field visits, targets and daily tasks from a phone, with AI performance summaries and clean exports.
- Phone-first for field teams
- Roles and teams already live
- Payroll-ready exports
- Coming soon
Social Media Management
Plan a month of posts in one sitting, publish everywhere at once, and let AI draft the captions.
- One calendar, every channel
- AI writes the first draft
- DMs become real leads
Get on the WhatsApp early list
Lead Management is live today — start there, and we will connect your WhatsApp number as soon as it opens up.