Cancellation and Refund Policy

1. Try it without paying

The Starter plan is free and includes a monthly lead quota. It needs no card, so you can confirm AbhiKai fits your team before any money changes hands. We would rather you stayed free for a month than paid and asked for a refund.

2. Cancelling a subscription

Cancel any time from Billing in your workspace — no email, no phone call, no retention script. Cancellation stops the next renewal.

Your plan stays active until the end of the period you have already paid for, and you keep full access until then. After that the workspace moves to the free plan; your data is not deleted because you cancelled.

3. When we refund

We refund in these situations:

• Duplicate or double charge — refunded in full, and you do not need to ask if we spot it first.
• A charge after you cancelled, or a renewal you were not due — refunded in full.
• Payment taken but the plan was never activated on your workspace — refunded in full.
• A sustained failure on our side that made the service unusable for a meaningful part of a billing period — a pro-rata refund or a credit, your choice.
• Within 7 days of your first paid subscription payment, if AbhiKai is not right for you and you have not used a significant part of the lead quota — refunded in full, no reasons required.

4. When we do not refund

So there are no surprises:

• Part-used months on a monthly plan — cancel and you keep access to the end of the period instead.
• Prepaid top-up packs once any of the leads in them have been used.
• Accounts terminated for breach of our terms.
• Time lost to an outage at a platform you connected, or at a third party outside our control.
• Dissatisfaction with results — how many leads convert depends on your business and your team, and we cannot refund on that basis.

5. Top-up packs

Top-up packs are prepaid lead capacity that stacks on any plan. An entirely unused pack can be refunded within 7 days of purchase. Once you have used part of a pack it is non-refundable, because the capacity has been consumed.

Packs do not expire while your account is active.

6. Failed and pending payments

If a payment fails but money left your account, it is almost always a temporary authorisation that your bank releases by itself, usually within 5 to 7 working days. Send us the payment reference and we will confirm what happened and chase it if it does not resolve.

7. How to request a refund

Email us with Refund in the subject line and include:

• Your workspace name and the email on the account.
• The payment reference or invoice number.
• What happened, in a line or two.
• We respond within 2 working days and tell you plainly whether it is approved.

8. How refunds are paid

Approved refunds go back through Razorpay to the original payment method — we cannot redirect one to a different card or account. Once we approve it, banks typically take 5 to 10 working days to show the money, and that part is out of our hands.

Refunds are made in the currency you were charged in. Where a bank or gateway charge is unavoidable on a currency conversion, the refund reflects the amount actually received.

9. Chargebacks

Please write to us before raising a chargeback with your bank. A chargeback takes weeks and may suspend your workspace while it is investigated, whereas a duplicate charge is usually refunded by us within days. We have never refused a genuine mistaken charge.